Question: Do you offer a warranty or guarantee?
Answer: An Aquasana exclusive! With our convenient "Water 4 Life" cartridge auto-ship program, your Aquasana Water System is WARRANTED FOR LIFE against defects or damage, even if the damage is your fault! No other company stands behind their products like we do. All Aquasana Systems come with a 30 day‚ 100% MONEY BACK GUARANTEE.
Question: Is it safe for me to use my credit card when I order?
Answer: Yes, we have a completely secure merchant account system that automatically checks your credit card number and deposits the money into our bank account without anyone even seeing your credit card number or information. So it’s completely secure.
Question: What is your privacy policy?
Answer: We take your privacy very seriously. We do not sell or share any of your information.
Question: How will my product be shipped?
Answer: All orders will be shipped via UPS or United States Postal Service.
Question: How long will it take to receive my order?
Answer: 7-10 business days after you place your order.
Question: How much shipping is charged?
Answer: Orders of $50.00 or more are shipped at no cost to the customer. Under $50.00 a low shipping cost of $6.00 will be added.
Question: Do you take international orders?
Answer: Unfortunately not at this time, just orders placed in the United States of America.
Question: What is your return policy?
Answer: If you are not 100% satisfied with your order and want to return or exchange it, simply email us at Filter4Life@pa.net. Make sure your subject line reads “returned item” and we will contact you within 24-48 hours and take care of your return. Note: In order for your return or exchange to be honored we must receive an email from you 3-5 business days after you receive your order. Returns for any reason other then damage or manufacturer defect will be charged a 5% credit processing fee and actual shipping costs incurred.
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